n e w o a c . c o m

new world aquaculture c.a.

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Qualität 

Jeder Fisch bzw. Garnele/Krebs/Krabbe wird äußerlich gesund und nach internationalem Standard versand.

Gesundheitszeugnis

Jeder Sendung wird auf Wunsch ein Gesundheitszeugnis für lebende tropische Zierfische/Wirbellose von der venezolanischen Fischereibehörde (INAPESCA) für einen Aufpreis von 15 € geliefert. Bei Pflanzenbestellungen wird ein Gesundheitszeugnis (phytosanitary certificate) von der Landwirtschaftsbehörde Venezuelas für einen Aufpreis von 15€ gelgeliefert (pro bestellter Sendung).

Preise

Alle Preise können Sie in unserer Preisliste, welche Sie per Email anfordern können, ersehen. Alle Preise verstehen sich in Euro €. Zusätzlich zum Produktpreis erheben wir eine Verpackungsgebühr von 7 Euro pro Box für Diskusfische und 6.50 Euro für alle anderen Tiere. Außerdem wird eine Verpackungsgebühr von 60 Euro pro Sendung erhoben. Alle Preise können sich jederzeit verändern. Preise werden so schnell als möglich auf den neuesten Stand gebracht. Es gelten immer die Preise z. Zt. der Bestellung! 

Lieferung

Nach vollständig verbuchter Zahlung erfolgt die Lieferung innerhalb der nächsten 7 Tage. Diese Zeit benötigen wir, um die erforderllichen Papiere zu beschaffen und um die Tiere vorzubereiten.

Bestellungen von Fischen und Wirbellosen

Sie können eine 1/ 4, 1/2, 3/4 oder eine box bestellen.

Verpackungsinfos

Alle Fische/Wirbellose werden in Styroporboxen gepackt. Die Boxengröße kann varriieren. 

Das Gewicht der gepackten Box liegt erfahrungsgemäß zwischen 15-20kg, abhängig von der Anzahl der Tiere und der Art.

Verpackungspreise por Box

Euro 8 (€) für Diskuslieferungen oder andere Arten welche einzeln verpackt werden müssen.

Euro 7 (€) für alle anderen Fische/Wirbellose

 

 

 

 

Garantie

Falls Ihre Fische/Wirbellose wider Erwartens nicht lebend ankommen sollten, benachrichtigen Sie uns innerhalb von 24h nach Ankunft (Flughafen), wir werden diese bei der nächsten Bestellung ersetzen.

Quality of Fish 

Every fish/shrimp is sent healthy and colorful as per international standard.

Health Certificat

All shipments are accompanied with health certificates for live tropical fishes/shrips from The Ministry of Fishery Department of Venezuela (INAPESCA) for a fee of €15 per shipment and/or (if you order Aquatic plants) Phytosanitary Certificates from The Department of Agriculture of Venezuela for a fee of €15 per shipment.

Price 

All prices can be found in our price list. Prices are quoted in European Euro and cents. In addition to the price of the product, we charge a packing fee of 7 Euro (€) per box for discus, 6.50 Euro (€) for other fish. There's also a handling fee of 60 Euro (€) per shipment.

Product prices in our price list are floating prices, which correspond to changes in currency as well as market variations. Prices will be updated as frequently as required. You can assume that the prices seen in the latest version of our price list are the most updated prices, and we'll accept the prices indicated in our list even though the actual prices have changed but not yet updated.

Delivery 

Fish/Shrimp are quarantined and delivered within 7 working days after full payment is received. This is to allow time for conditioning the fish for export and preparation of necessary documents.

Delivery is also subject to airlines approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.

Order of Fish

Order for fishes can be packed into1/4, 1/2, 3/4, or 1 box accordingly. 

Packing Details

All fishes/shrimps are packing in plastic bag, and placed in polystyr-foam box and followed with corrugate box. 

Fishes are packed in polyform boxes. The dimension of the boxes are 60 x 45 x 30 cm. (About 23.6 x 17.7 x 11.8 in)

The weight per box is between 16 to 20kg , depending on the type of fish and packing density involved.

Packing charge per box

Euro 8 (€) for Discus (or others that need individual fish packing), 

Euro 7 (€) for other fishes/shrimps.

The packing densities listed on the price list are only indications for fishes/shrimps packed to endure flight duration excluding unforeseen delays during transit. We reserve the right to alter packing density according to the prevailing situations at time of packing to:

- minimize possibilities of DOA (Death On Arrival) while keeping an eye on the absolute need to economize on freight charges.
- give allowance to sensitivity of the fish being shipped

You will be advised of the changes needed to be made to packing densities before the orders are processed. Buyers bear full responsibility (without DOA guarantees) when they make requests for fixed density packing.

Guarantee & Claim

If your fishes do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for FREE.

The following conditions apply:

1. You must take immediate delivery of your order upon its arrival.
2. Please make sure that your water quality is good.
3. You must acclimate the new arrival fishes.

Under normal flights/shipment conditions our records have shown more than 98% alive on arrival at destination airport.

We will replace the dead specimen on your next order. Digital pictures of dead fishes/shrimp must be sent to us immediately within 24 hours after the receipt of the fishes. We only accept quality pictures which clearly reveal the quantity in detail. Our guarantee does not cover the cost of shipping or applicable packing charge.


The guarantee and claims are strictly valid within 24 hours after receiving the fish. Upon discovering DOAs, please report back to us with proves as soon as possible.

Please note that upon discovering evidences pointing towards fraudulences, we obtain the rights to reject the suspected claim. Please be reassured that we do not want to risk losing any honest customer, and we will not terminate a claim without obvious prove. If you have any question regarding this aspect, please contact our customer support for more information.


IMPORTANT

In the event of loss due to flight delays or mishandling by airplane, we advice you to check the fishes immediately upon the receipt at the airport, preferably with the personnel who bring out your boxes. Claims should be immediately lodged directly to the airline concerned. If you do not carry out the above procedures, you risk the possibilities of getting your claims rejected. Please note that we are not liable for such DOAs. In any event, you're advised to keep us informed. 


We reserve the right to change the above Terms and Conditions without prior notice.

 

 
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